Products Support Desk

Storeforge Support Desk

Every customer answered.
Day or night.

An AI agent on your storefront, one inbox for every channel, and triage that drafts each reply from the customer's real order and live print status. Your queue stays short however fast you grow.

Start freeSee what is inside ›
A support agent's screen: one inbox holding email, Instagram, Messenger, eBay and chat threads, with one ticket open showing the customer's order, the AI's classification and a drafted reply ready to send.

Works with

ShopifyGmailMessengerInstagrameBay

Saves time

Tickets arrive classified, prioritised and with the reply already drafted.

Built-in AI

Shoppers get accurate answers at 2am, from your own policies.

Less friction

Five channels, one inbox, one customer history.

In one look

A support team that never sleeps, and never guesses.

Feature · what it is

A storefront AI agent for Shopify or any website, one inbox for email, Messenger, Instagram, eBay messages and live chat, AI triage on new tickets, a support command centre, Support Autopilot for routine claims, refunds, replacements and vouchers from the ticket, a support profile built from your own policies, a knowledge base and full customer profiles.

Advantage · why it is better

Every draft starts from the customer's real orders, delivery and print status, and from the policies you wrote. Spam and auto-replies are filed before anyone sees them, and every refund or replacement is recorded with its reason.

Benefit · what you get

Faster replies, fewer repeat questions and a team that clears more tickets every hour, so you grow without adding support headcount.

Time back

Hours back from every inbox.

The AI agent answers shoppers on its own, and every email arrives with a reply drafted from the real order.

At We Print Miniatures, last 30 days

27 hours

586 support emails and 288 storefront chats, at the per-task figures shown.

Work out your own time back ›
Each storefront chat the AI agent answers4 min saved

A chat takes 4 to 8 minutes to handle by hand. We count the low end.

eDesk, ecommerce handle time benchmarks, 2026

Each email with an AI-drafted reply0.8 min saved

An email takes about 6 minutes by hand. AI assistance made agents 14% faster in a study of 5,179 agents.

eDesk 2026; NBER working paper w31161, 2023

What is inside

Nine tools. One support desk.

AI storefront agent

Feature

A chat agent on your store that answers from your knowledge base and policies, looks up orders once the customer verifies with an emailed code, and takes broken or missing item reports with photos. Install it on Shopify, or on any website you own with a key for each domain.

Advantage

Verified customers get their real order and print status. Anything it cannot settle becomes a ticket, and the customer is emailed its number.

Benefit

Customers are answered at 2am, and incident reports reach you already structured.

Unified inbox

Feature

Email, Facebook Messenger and comments, Instagram, eBay messages and storefront chat in one console, with saved views and reply timers.

Advantage

Replies go back through the channel they came from. eBay replies are checked for off-platform contact details before they send.

Benefit

No switching tabs, and nothing slips through the gaps.

AI triage

Feature

New email and chat tickets are checked for spam, prioritised, summarised and given a drafted reply.

Advantage

Drafts are written from the customer's orders, delivery state, print status and anything already refunded or replaced, so they never ask for details you already hold.

Benefit

Your team approves drafts and clears more tickets an hour, with fewer mistakes.

Support command centre

Feature

Conversations opens on a command centre: what needs a person, what is urgent and what was handled without you, with a 06:00 digest and an alert when a ticket turns urgent.

Advantage

Bounces, out-of-office replies, your own broadcasts and review mailers are filed before anyone opens the inbox.

Benefit

Start each day at the right ticket.

Resolve from the ticket

Feature

Create a free replacement, issue a one-use goodwill code, update a delivery address or send a broken part's photos to the print backlog, without leaving the ticket.

Advantage

Every action is recorded with a reason, so double refunds are visible and you can see what breakage costs by cause.

Benefit

Problems fixed in one place, with the numbers to stop them happening again.

Support Autopilot

Feature

Choose what happens to each claim type: faulty, broken, missing item or parcel not received. Autopilot reads the customer's message and photos against their order, then refunds, replaces the affected items or rebooks the order, and sends the reply.

Advantage

Your limits are enforced in code, not left to the AI: a ceiling per ticket and per day, one remedy per order, a repeat-claim limit, photos required for damage and a minimum confidence. Run it in Shadow first to see exactly what it would have done.

Benefit

Routine claims clear themselves while your team keeps the tickets that need judgement.

Knowledge base

Feature

Add pages, Shopify pages and entries for the AI to answer from, and see the questions it could not answer.

Advantage

Knowledge gaps show where to write next, and indexing has no AI cost.

Benefit

Consistent answers from the AI and from new staff alike.

What your assistant knows

Feature

A free scan of your website and Shopify policies builds a support profile: returns, shipping, delivery times and the rest. Review it, let the AI fill the gaps if you want, then publish.

Advantage

Every AI-filled fact carries a quote from the page it came from, and both triage and the storefront agent answer from the published profile.

Benefit

Your assistant knows your policies on day one, without anyone writing them out.

Customer profiles

Feature

Orders, lifetime value, loyalty points, past conversations and a GDPR data export on one screen, with the customer's full order history in the ticket rail.

Advantage

The full picture is there before anyone types a word.

Benefit

Personal service for every customer, however many you have.

How it works

Set it up once. Then it runs.

  1. 1

    Connect your channels

    Link Shopify, your support email, Meta and eBay. Orders and conversations start flowing in.

  2. 2

    Add your policies

    Add returns, shipping and product guides. The AI answers from them and shows you where they fall short.

  3. 3

    Approve and send

    Tickets arrive triaged with a drafted reply. You stay in charge of what goes out.

What it is worth

A helpdesk and an AI agent, included.

Stores usually pay for a helpdesk and then again for its AI, often per ticket or per automated reply. In Storeforge both are included on every level of both suites, Free included, with unlimited seats and tickets.

Compare the whole toolset ›
HelpdeskTidio Customer Service$59/mo
AI agent add-onTidio Lyro AI$39/mo

Shopify App Store list prices, checked 12 October 2026. AI conversation limits and overages not included.

Proven on our own store

The desk behind We Print Miniatures.

From the We Print Miniatures Storeforge database, 12 October 2026.

4,054
support emails handled
1,762
storefront chats answered by the AI agent

How to get it

Included in your level, or added on its own.

Print FarmIncluded on every level, Free included.
Ecom ProIncluded on every level, Free included.

Explore Print Farm ›Explore Ecom Pro ›All pricing ›

Questions.

Can the AI send replies on its own?

The storefront agent answers shoppers live. In the inbox, the AI drafts and you decide what is sent. Switch on Support Autopilot and it can settle faulty, broken, missing and not-received claims on its own, only inside the limits you set. It is off until you turn it on.

Which channels are supported?

Email, Facebook Messenger and comments, Instagram direct messages and comments, eBay messages and storefront chat.

Which tickets are triaged automatically?

Email and storefront chat. Messenger, Instagram and eBay tickets are triaged when you press Re-triage.

Does it know where an order is in production?

Yes. Each production status is written to the Shopify order, and the agent and triage read it to tell the customer which stage their item has reached.

Is there a limit on tickets or seats?

No. Every level has unlimited tickets, chats, contacts and team seats.

Can I put the chat on a site that is not Shopify?

Yes. Add the chat widget to any domain you own. Each domain is registered in Storeforge and gets its own key, so the widget only answers on your sites.

Better together

Print FarmAnswer "where is my order?" from live production status.Learn more ›Loyalty and RetentionResolve the problem, then ask for the review at the right moment.Learn more ›Email and OffersSupport history shapes who receives which offer.Learn more ›

Give your team its evenings back.

Support Desk: included from Free on Print Farm, Free on Ecom Pro.

Start freeBook a walkthrough ›