Terms of Service

These are the terms between you — the shop that signs up — and 3dfoundry.io. They're written to be read. Where a clause exists to protect us, it says so; where one exists to protect you, it says that too.

1. What you're getting

3dfoundry.io is a back-office tool for print businesses selling through Shopify: support tickets, a production queue, support generation, plate nesting and customer file uploads. It connects to accounts you already own — Shopify, Google, Meta — and acts on them only with the access you grant, which you can revoke at any time from those providers.

It is in private beta. That word is doing real work: features will change, some are unfinished (we keep a public list in the FAQ and will tell you straight on the onboarding call), and there is no uptime guarantee yet. In exchange, beta shops get direct access to the people who build it, and pricing locked at whatever was agreed when you joined.

2. Your account

• You need to be a real business, and the person signing up needs authority to bind it.
• Sign-in is by emailed code, so your email account is the key to your workspace. Keep it secure; anyone who controls it controls your account.
• You can invite colleagues at owner or admin level. What they do in your workspace is on your account — that's what the audit log is for.

3. Your content, and whose it stays

Yours. Your STL library, your orders, your customer relationships, your tuned support profiles, your settings — all of it remains yours. We claim no licence over any of it beyond what's technically necessary to run the service you've asked for (storing a file is copying it; showing you a queue is processing it).

The reverse also holds: the software, the support engine, the slicer and everything else that makes the service run are ours. Your subscription is a licence to use them, not a transfer of them.

4. The printing clause

You print things from digital files, so this one matters more here than in most terms.

• You are responsible for having the right to print every file you print — from your library, from your designers, or uploaded by your customers. The tool moves files around on your instructions; it cannot know your licence terms.
• Custom Print asks your customers to declare they have the rights to the model they upload, and records that declaration with the job. That record helps you; it does not shift responsibility for what your business prints onto us.
• If a rights holder tells us something in your workspace infringes, we'll tell you and may have to suspend the disputed content while you sort it out.

5. Acceptable use

Don't use the service to break the law, to send spam through connected inboxes, to probe or overload the platform, or to access another shop's data. That last one is enforced by the software everywhere we know how — but attempting it is also grounds for immediate termination.

6. Fees

• Beta pricing is whatever we agreed when you joined, in writing, and it's locked for the period we said.
• Billing runs through Stripe or Shopify — your choice at install.
• If you stop paying, the workspace goes read-only before anything is deleted. You'll always be able to get your data out first.
• Public pricing, when it exists, will be on the site before it applies to anyone.

7. The beta disclaimer

The service is provided as-is during beta. We run our own production floor on it, which is a stronger statement of confidence than a warranty — but it is not a warranty. We don't promise uninterrupted service, and we don't promise it's free of bugs; we promise that we're on the same floor when something breaks.

Two specific things to understand:

• Support generation and nesting produce geometry that you review and print at your own judgement. A failed print, a wasted plate or resin loss is part of resin printing, not a claim against us — the tool reduces failures, it cannot abolish them.
• Ticket drafts are drafts. Nothing is sent to a customer unless a person sends it, and what your team sends is your communication, not ours.

8. Liability

To the extent the law allows: we're not liable for indirect or consequential losses (lost profits, lost orders, wasted resin), and our total liability for anything arising from the service is capped at the fees you paid us in the twelve months before the claim. Nothing in these terms limits liability that the law says can't be limited — fraud, and death or personal injury from negligence.

9. Leaving

• You can leave whenever you like: disconnect your accounts, cancel the subscription, and ask us to delete the workspace. Your Drive and Shopify were never moved, so there's no migration to run on the way out.
• We can terminate for breach of these terms — with notice and a chance to fix it, except for the serious cases (unlawful use, attacking the platform, trying to reach other shops' data), which are immediate.
• If we ever shut the service down, beta shops get a minimum of 60 days' notice and help getting their data out.

10. Housekeeping

• These terms are governed by the law of England and Wales, and disputes go to its courts.
• If we change these terms materially, account holders get an email before the change takes effect. Continuing to use the service after that is acceptance.
• If a clause turns out to be unenforceable, the rest stand.

Contact

Questions about these terms: hello@3dfoundry.io.